Enhance Hotels Group Privacy Policy
Effective Date: May 6, 2025
Enhance Hotels Group (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, share, and protect your data when you interact with our website, make bookings, or use our services.
Information We Collect
We may collect the following types of personal information:
• Contact details (e.g., name, email address, phone number, physical address)
• Booking and payment information (e.g., credit card details, government-issued ID)
• Account information (when you create an account)
• Data from online forms (e.g., inquiries, feedback)
• Data from external sources or third parties (e.g., travel agents, booking platforms)
• Publicly available information
• Technical data (e.g., IP address, browser type, device information)
• Information collected via cookies and tracking technologies
For details on cookies and tracking, please see our Cookie Policy and manage your preferences accordingly.
How We Use Your Information
We use your personal data for purposes including:
• Completing and managing your bookings and reservations
• Operating, maintaining, and improving our website and services
• Personalizing your experience and tailoring offers
• Enhancing our marketing and promotional activities (with your consent, where required)
• Meeting legal and regulatory obligations
• Responding to your inquiries or requests
Legal Bases for Processing
Where required by law (such as GDPR), we process your data based on at least one of the following:
• Your consent (e.g., for marketing communications)
• To fulfill a contract (e.g., to process your booking)
• To comply with legal obligations
• Our legitimate interests (e.g., improving services, ensuring security)
• To protect your vital interests
Sharing Your Information
We may share your data with:
• Third-party service providers (e.g., payment processors, booking platforms) for business operations
• Legal or regulatory authorities when required by law
• Other parties with your explicit consent
We require all third parties to respect the security of your personal data and to process it in accordance with the law.
Your Rights
Depending on your location and applicable laws, you may have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Request data portability
To exercise your rights, please contact us at insert contact email/phone/form link.
Data Security and Retention
We take appropriate security measures to protect your data from unauthorized access, loss, or misuse. We retain personal information only as long as necessary for the purposes stated or as required by law.
Contact Us
For questions or requests regarding your privacy, contact us